Your information
Privacy policy
How we collect, use, share and keep personal information, and how you can exercise your rights over it.
Who we are
Vital Village Wellness (“we”, “us”, “our”) is a business registered in Jamaica with the Companies Office of Jamaica under registration number 2639/2026. Our principal place of business is 155 Fairview Drive, Westgate Hills, Montego Bay 1 P.O., Saint James, Jamaica.
We are responsible for the personal information described in this policy. If you have a question about it, write to hello@vitalvillagewellness.com.
What this policy covers
This policy explains what happens to your personal information when you contact us, arrange an appointment, or use this website. It applies to our locations in Jamaica and in Florida.
Information we collect
When you contact us or arrange an appointment, we collect:
- your name
- your phone number, and your WhatsApp number if you message us there
- your appointment preferences — the location you would like to visit and the times that suit you
- how you found us, for example a Facebook or Instagram advertisement, or a referral from someone you know
- anything else you choose to tell us in your message or on the phone
We collect this information directly from you. We do not buy contact lists or obtain your details from third-party data brokers.
This website
This website has no contact forms, no account sign-in, and no advertising or analytics trackers. We do not set cookies of our own.
The site loads nothing from third-party servers. The typefaces and images are served from our own site, so your browser does not contact any other company while you read this page.
The one exception is our web host. The site is hosted by Netlify, which keeps standard server access logs. These can include your IP address, the pages you requested and your browser type, and are used to keep the site running and secure.
Contacting us on WhatsApp
WhatsApp is operated by Meta. If you message us on WhatsApp, your message is carried by Meta's service and handled under Meta's own terms and privacy policy as well as this one. If you would rather not use WhatsApp, call us or write to us by email instead.
Why we use your information
- to reply to your enquiry
- to arrange, confirm and manage your appointment
- to give you the information you have asked for about our services and the products we distribute
- to understand which advertising or referral brought you to us, so we know where to spend our effort
- to meet our legal, tax and record-keeping obligations
Consent, and how to withdraw it
We handle your information on the basis of your consent, which you give by contacting us and asking us to help. You can withdraw that consent at any time — tell us by email, or by phone or WhatsApp to any of our locations, and we will stop.
Withdrawing consent does not undo anything we did with your information before you withdrew it, and it may mean we can no longer arrange appointments or answer your questions. Where the law requires us to keep certain records, we will keep those and nothing more.
Who we share it with
We do not sell your personal information, and we do not share it for anyone else's marketing. We share it only:
- with service providers who help us operate — our website host and the messaging and telephone services we use to reach you — and only as far as they need it to provide that service
- where we are required to by law, or to establish or defend a legal claim
Where your information is handled
We operate in Jamaica and in Florida, and your information may be handled in either place. The service providers described above may process it in other countries. Wherever it goes, this policy continues to apply to it.
How long we keep it
We keep your information only as long as we need it for the purposes set out above. In deciding how long that is, we look at whether you are still in contact with us, how long we are required to keep records for legal and tax purposes, and whether we may need the information to resolve a dispute.
When we no longer need it, we delete it or remove anything that identifies you. You can also ask us to delete it sooner — see below.
Your rights
You can ask us to:
- tell you what personal information we hold about you, and give you a copy
- correct anything that is wrong or out of date
- delete your information
- stop using your information, or limit how we use it
- withdraw your consent, as described above
You also have the right to complain to a data protection authority. In Jamaica, that is the Office of the Information Commissioner.
How to make a request
Email hello@vitalvillagewellness.com, or call or message any of our locations. Tell us what you would like us to do.
We may need to check who you are before we act, so that we do not give your information to someone else. We will respond as quickly as we reasonably can, and we will not charge you for making a request.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the top. Please check back from time to time.
Contact
Vital Village Wellness
155 Fairview Drive, Westgate Hills
Montego Bay 1 P.O., Saint James
Jamaica